Returns Policy
At curiokidsshop.com, we aim to deliver an excellent shopping experience. If you wish to return an item, you may request a return in accordance with this policy. Nothing in this policy is intended to limit rights that cannot be excluded or modified under applicable consumer protection law.
Eligible returns will result in either a store credit of the item’s purchase price or an exchange for another item of equal value. Original shipping charges are not refundable, and returned items must be shipped back at your own cost. Any store credit issued will remain valid for use on future purchases at curiokidsshop.com.
Eligibility for Return
To be eligible for a return:
- Items must be in the same condition as received.
- Items must be unused, unopened, and in original, resalable condition.
- All tags, packaging, accessories, and documentation must be included.
- Proof of purchase from curiokidsshop.com must be presented.
Items will not be eligible for return if:
- The request is made outside the allowable return period under this policy.
- Original packaging is missing, damaged, or altered.
- The product shows any signs of use.
- The product is marked as non-returnable in its description.
- The purchase was not made through curiokidsshop.com.
We reserve the right to refuse any return that does not meet these eligibility criteria. We may ask for images or videos to verify the item’s condition before authorising a return. Items returned that do not meet policy requirements may be sent back to you.
Certain product categories are excluded from standard returns, such as perishable goods, customised products, and personal care items, unless required otherwise by law. Refer to individual product details for any exceptions.
Special Returns for Optics and Similar Products
Specific product categories that require special handling must be returned unopened, unused, and in original packaging to qualify for a return. These items must be shipped with appropriate packaging to ensure they arrive in original condition. Returns that do not meet these standards will not be accepted under this section.
Returns Process
If your item meets the criteria above, start the return process by submitting a return request via the returns section on curiokidsshop.com. We will review your request and, if accepted, provide instructions on how and where to send your return. Items sent without first receiving return authorisation will not be accepted.
Order Cancellations
You may cancel an order for processing if it has not yet been fulfilled or dispatched. Cancellations that cannot be processed prior to fulfillment will fall under this Returns Policy.
Restocking
Returns for change-of-mind or exchange may be subject to a restocking adjustment based on the type of product returned. Any applicable restocking terms will be disclosed prior to issuing store credit.
Damages and Incorrect Items
Please inspect your order upon receipt. Contact us promptly via the returns process on curiokidsshop.com if the item is damaged or incorrect. Items determined to be defective or not as described may be repaired, replaced, or credited in accordance with applicable consumer protection law.
Processing Returns
Once received, returns will be reviewed and processed. We recommend using a tracked shipping method so delivery to our facility can be verified. Items that do not include required documentation or fail to arrive in approved condition may be denied.
Return to Sender
If delivery of your order is unsuccessful due to an incorrect address, refusal of delivery, or similar reasons, the item may be returned to us. You will have options to redirect or return such shipments in accordance with our returns process.
Additional Rights
Where required by local consumer protection law, additional rights may apply. Nothing in this policy restricts rights that cannot be excluded under those laws.